Spectra Auto Services Anti-Discrimination

Our Commitment
Spectra Auto Services provides equal access to its services, facilities, communications, and website. We do not exclude, deny services to, or treat people differently because of race, color, religion, creed, national origin, ancestry, citizenship status, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, genetic information, military or veteran status, marital or familial status, or any other characteristic protected by applicable law.

Equal Access and Reasonable Assistance
[Business Name] strives to make its services and communications accessible. To request a reasonable accommodation, auxiliary aid, alternative format, or communication assistance, contact us below. Requests will be considered promptly under applicable law.

Reporting Discrimination or Filing a Grievance
If you believe you experienced discrimination involving our services, facilities, communications, or website, you may submit a grievance in person or by mail, phone, or email:

Business: Spectra Auto Services
Mailing address: 324 N East St, Frederick, MD 21701, United States
Phone: (301) 695-5990
Email: spectra@spectraauto.com

Include your contact information, what occurred, the date and location, and the resolution requested. A company representative can assist you with submitting a grievance. Complaints will be reviewed promptly, fairly, and as confidentially as reasonably possible.

No Retaliation
Spectra Auto Services prohibits retaliation against anyone who makes a good-faith complaint, requests assistance, or participates in a complaint review.

External Civil Rights Complaints
You may also file with an appropriate federal, state, or local civil-rights agency, depending on the complaint and applicable law.

• Disability discrimination involving a business open to the public: ADA complaint information is available from the U.S. Department of Justice at https://www.ada.gov/file-a-complaint/. ADA Information Line: 800-514-0301 (voice) or 1-833-610-1264 (TTY).

• Health care or social-service discrimination under HHS jurisdiction - include only when applicable: HHS Office for Civil Rights filing information is available at https://www.hhs.gov/civil-rights/filing-a-complaint/. Email: OCRComplaint@hhs.gov. Phone: 800-368-1019 or TDD 800-537-7697.

Policy Updates
We may update this policy from time to time. Nothing in it limits rights or remedies available under applicable law.